PEOPLE, PROCESS, TECHNOLOGY, AUTOMATION – THE NEXT GENERATION TOOL – NOVEL MIRAT

OVERVIEW

Novel MIRAT is an ITSM tool. ITSM tools first address to people, starts develop a process and then create a technology. MIRAT is a software highly aligned with ITSM implementations. The idea behind ITSM technology generally takes the form of a software solution which captures tickets, routes work, and features of the self-service portal. The best part of any ITSM tool to change the collective mindsets of individuals. The difficult part of the process is design and implementation. MIRAT is the way to design and implementation to resolve things automatically and smoothly.

THE WAY ITSM TECHNOLOGY HELPS TO ORGANIZATIONS

  • It is a technology trigger to incidents, problems, creating tickets etc.
  • Provides monitoring solutions to trigger incidents or events.
  • ITSM initiates via different tools with advanced technologies like artificial intelligence, machine learning, and cognitive computing.
  • Businesses can reduce their costs with ITSM software.
  • Employees of the organization can visualize workflows rapidly and easily.
  • Provides greater efficiency to automate some steps of workflows.
  • It improves your business ROI (Return on Investment).
  • Across the organization, the IT procedures to be standardized and integrated.

MIRAT-ITSM TOOL SPECIALTIES

MIRAT is a next-generation remote IT infrastructure management application built on sophisticated technologies.

MAIN FEATURES OF MIRAT:

  • Digital: Workflow for repetitive tasks to get ready in a minute.
  • Futuristic: Parametric database driven workflows.
  • Insightful: Considers 95th percentile Trend Scorecard.
  • Predictive: Predicts failures to offer deep insights predictive analytics.
  • Automation: Eliminates human intrusion.

THE FOLLOWING ARE THE DIFFERENT SERVICES OF MIRAT

AUTOMATION AS A SERVICE:
  • 80% of logins will be automated to production system.
  • Enables users to reuse scripts available in the repository.
  • Facilitates Developers, SMEs, and contributors to contribute reusable scripts.
  • Integrates existing Version Controllers.
  • Role based and Scope based Access.
  • All scripts can be exposed as REST API.
  • Audit on execution of scripts.
  • Data leakage eliminated.
ASSET AS A SERVICE:
  • It provides the management approach.
  • There are multiple departs and follows a single process.
  • The SOR enables a single record across an organization.
  • Provides easy integration [API ENABLED (REST)].
  • Make an active scanning (Live Discovery).
  • Do link to change the process.
  • Find easy access to CI owner for the objects owned.
  • There is a periodic notification of acceptance of ownership.
  • Link to access and identity management.
  • A periodic notification to validate the CIs and properties.
ITSM SUITE:
  • It provides Repetitive Offender Notification.
  • You can get history of each Incident.
  • It Integrates with Live Discovery, Triage Edge, and Insights.
  • It provides real time diagnosis.
  • You can get predictive Analytics.
  • Experience the live Object Discovery Mapping.
  • User get notification of Unauthorized Change.
  • There is an auto link to problem management.
  • Notification of Potential SLA miss.
MONITORING:
  • The Customizable Monitoring along with Standard Monitoring.
  • The GUI provides to create custom monitoring.
  • The GUI provides to create a standard monitoring; Group individual monitors as a profile.
  • It deploys profile based on Hardware/Manufacturer/Model.
  • It integrates with CMDB.
  • Provides live discovery and port mapping for object relationship.
  • Provides live network discovery.
  • Provides security configuration discovery.
SELF-HEALING:
  • The execution happens through API Calls (Micro-services).
  • There are configurable rules as per your requirements.
  • It fully supports REST API calls.
  • It contains parametric workflow.
  • The Instant Automatic Notification of incidents via mails and SMS’s.
  • It is fully Manageable and Customizable automation process.
TRIAGE LIVE POLL (ADMIN TOOL)
  • A Web based access anywhere and centralized administration in a controlled manner.
  • It mandates to use Standard ID, Elevated ID’s, and mitigates human mistakes as it restrict direct login to the production systems.
  • It empowers engineer capability and speed up the resolution.
  • Avoids duplicate efforts in the organization on script development.
ROOT CAUSE ANALYSIS (RCA)

MIRAT provides the latest information through tree layout diagram of the assets and shows the status of the assets. If there is an error, for example server down, you can easily find out the root cause.

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