WHAT IS THE ITSM?
The IT Service Management (ITSM) is a solution and best practices for IT infrastructure. It is originally derived from the IT Infrastructure Library (ITIL). Companies can benefit from the integrated and process-based framework for managing IT services. ITSM guides for efficient interaction between the user community and the IT provider.
WHAT IS THE ITSM TOOL?
There is a number of companies introduced ITSM tools in the market. Each tool provides a separate ITSM service to serve the IT infrastructure used companies. The companies need to install each tool separately in their system to get benefits from it. The team has to give an extra effort to learn each tool and if there are any issues with those tools, they need to approach each vendor separately.
WHAT IS THE MIRAT?
NovelIRS has introduced a unique product called MIRAT (Modern Infrastructure Remote Accessing Tool). MIRAT is embedded with different ITSM tools. You can certainly consider MIRAT as it is a single window to access different tools as follows:
WHY CHOOSE THE MIRAT?
With a MIRAT software, you can operate all above-mentioned tools. MIRAT looks so simply and works more dynamically. You can opt MIRAT on the following grounds.
MIRAT IN VIEW OF ITSM:
MIRAT provides the following benefits in view of ITSM.