NOVEL MIRAT EMBEDDED WITH ITSM TOOLS

WHAT IS THE ITSM?

The IT Service Management (ITSM) is a solution and best practices for IT infrastructure. It is originally derived from the IT Infrastructure Library (ITIL). Companies can benefit from the integrated and process-based framework for managing IT services. ITSM guides for efficient interaction between the user community and the IT provider.

  • Reduce operational IT expenditure.
  • Improve the service quality.
  • Optimize customer satisfaction.
  • Reduce risk though good governance.
  • Increase the competitive capability.
  • Uplift of flexibility and agility in delivery of service.

WHAT IS THE ITSM TOOL?

There is a number of companies introduced ITSM tools in the market. Each tool provides a separate ITSM service to serve the IT infrastructure used companies. The companies need to install each tool separately in their system to get benefits from it. The team has to give an extra effort to learn each tool and if there are any issues with those tools, they need to approach each vendor separately.

WHAT IS THE MIRAT?

NovelIRS has introduced a unique product called MIRAT (Modern Infrastructure Remote Accessing Tool). MIRAT is embedded with different ITSM tools. You can certainly consider MIRAT as it is a single window to access different tools as follows:

  • Dashboard
  • Automation as a service
  • Self-Healing
  • Triage Live Poll
  • Monitoring Tool
  • Incident Management
  • Asset Management
  • Change Management
  • Problem Management
  • Work Request Management
  • Vulnerability Management
  • VM Management

WHY CHOOSE THE MIRAT?

With a MIRAT software, you can operate all above-mentioned tools. MIRAT looks so simply and works more dynamically. You can opt MIRAT on the following grounds.

  • Digital: Workflow for repetitive tasks get ready in a minute.
  • Futuristic: A parametric database driven workflows
  • Insightful: Consider 95th percentile Trend Scorecard.
  • Predictive: Predict failures to offer deep insights predictive analytics.
  • Automation: Eliminate human intrusion.

MIRAT IN VIEW OF ITSM:

MIRAT provides the following benefits in view of ITSM.

  • The incident management helps to reduce the downtime.
  • The problem management prevents serious business affecting issues.
  • It rejuvenates business quickly from critical operation issues.
  • It monitors the entire IT infrastructure.
  • It helps to reduce the duplication of works.
  • It prevents inconsistency-based wastage with the Change Management.
  • Its best management practices remove the costs duplicate on hardware, hosting, cloud services, etc.

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