Generally, we learn that there are two types of services available, IT Help Desk and IT Service Desk in most of the sectors especially IT. There is a confusion that these two Admin service tools are same or separate. It is a topic which is continuously having different answers, interpretations, and views. The difference between IT Help Desk and IT Service Desk is often based on how companies interpret these two and more specifically to using ITIL guidelines.
The IT Help Desk is more tactical with the primary task being to help quickly resolve end users’ urgent needs, technical issues, and incidents. Whereas, IT Service Desk is a broader concept that is more strategic and cross-organizational. It focuses on business needs rather than user’s needs. Of course, there are no specific rules that companies should have both these Admin tools.
HOW THE ADMIN TOOLS HELP TO IT SECTORS
IMPORTANCE OF MIRAT ADMIN TOOL (TRIAGE LIVE POLL)
The Admin Tool comes under platform introduced by NovelIRS is called Triage Live Poll. The following are services of Triage Live Poll.