The ticketing process is part and parcel of the service desk in IT industry. If there are any obstacles in service or fails to deliver the promised performance..,
IT is supporting to organizations one way or other through extending IT solutions and services for a smooth running of the business
The concept of self-service automation is spreading almost all sectors, especially in IT sector. It’s become a part of our nitty-gritty day to day business activities.
In Self-healing process, the system ability to detect and resolve problems instantly and automatically. It just prevents human intervention to fix issues.